- I have completed a free shipping transaction but my order hasn't shipped.

The first step is the carefully read the shipping options at checkout.

The default shipping option at 0.01$ is to CUMULATE ORDERS to get free shipping when required minimum is reached, based on location. See below for details.

Selecting any of these options means your order won't ship.

You can view which option you selected on your order confirmation page and in the confirmation email received.

- How do my order qualify for free shipping ?

Your order will ship for free, in Canada or in the US, if your total purchases, before taxes, reaches the following levels, based on location.

QC, ON : Free Shipping On Orders Over 99$. 

NS, MB, NB, SK, AB, BC : Free Shipping On Orders Over 119$.

NL, PEI, NWT : Free Shipping On Orders Over 129$.

USA, excluding Puerto Rico, Hawaii & Alaska, Free Shipping On Orders Over $129.99 CAD. Record Store Day items are excluded from the free shipping offer to US buyers.

- Is there a way to accumulate orders and get free shipping later ?

The following option is offered to all our Canadian customers. It is available at checkout and is easy to use. Simply complete your transaction and secure your item(s). Once the required amount of shippable items is reached, we will process your orders.*

CUMULATE ORDERS to Get Free Shipping, based on location, when minimum reached. 0.01$

- What are the shipping rates on orders that don't qualify for free shipping?

QC, ON : Flat Rate Shipping: 13$ plus applicable taxes

AB, BC, MB, NB, NS, SK : Flat Rate Shipping: 18$ plus applicable taxes.

NL, PEI, NWT : Flat Rate Shipping: 25$ plus applicable taxes.

Continental US Shipping (1 to 3 units, excluding box sets) NO PO BOX: $15 CAD

Continental US Shipping (3 and more units & box sets) NO PO BOX: $25 CAD

*Please note we do not send follow up emails. You can reach out and ask at all times to get an update on your shippable total via the contact us page or by calling us at 450-741-4447.

- Free shipping, insurance and liability.

The declared value of a package represents our maximum liability in connection with the shipment of that package, including, but not limited to, any loss, damage, delay, or misdelivery relating to that shipment. 

Each shipment is automatically insured up to CAD 100$, before taxes and excluding shipping costs. Exposure to and risk of any loss in excess of this declared value is assumed by the buyer. Additional insurance is available at buyer's expenses, on all shipment.

Please contact us at info@lenoise.ca or by phone at 450-741-4447 to add extra insurance coverage.