FREQUENTLY ASKED QUESTIONS
When will I receive my order?
Orders are only shipped on business days, Monday through Friday. No orders are shipped on Saturday or Sunday, or Holidays. Please note that our warehouse is closed from December 24th until January 2nd. Shipping will resume on January 3rd.
In stock, non-pre-order items shipping to addresses within the Canada are sent by Canada Post depending on weight and usually take 3.-5 business day to arrive.
International shipments including U.S. and Mexico are made via Canada Post and may take up to 21 business days to arrive. International shipments may be held by your local Customs Authority for an additional 10-14 days depending on the customs laws in your country. Therefore, it is best to allow 4-6 weeks for delivery.
Orders received over the weekend and on holidays will be processed the following business day, based on order sequence. We will notify you if any item cannot be shipped within 30 days and you will be given the option to cancel your order.
A Note To Customers Living Outside Canada
If you order products for delivery to a shipping address outside Canada, you will be responsible for any and all import taxes, tariffs and duties which may be levied by your Customs or Government or Other Authority upon any parcel we send to you.
If you do not receive your order within the time frames above, please contact Customer Service using the form on the Contact Us page.
Pre-release ordering is available for select products. These items will indicate a "Pre-Order" on the product name. The release date of your items will be shown on the details page. This date is unfortunately subject to change without notice due to delays with manufacturers and suppliers. We make every effort to ship Pre-Order products to arrive at Canadian addresses on or before street date, but cannot guarantee a delivery date. All items on your order (including all non-Pre-Order items) will ship on the pre-order item/bundle(s) release date provided. If your order contains more than one Pre-Order item/bundle, your order will ship on the latter Pre-Order release date. Pre-Orders are charged at time of purchase.
If you live in the Canada and would like to receive your music on or about release date, please place your order no later than 10 days before the scheduled release date. International orders will not arrive by the Canadian release date and may take an additional 3-4 weeks to get to you. International shipments including the US and Mexico are sent by Canada Post and may be held by your local Customs Authority for an additional 10-14 days depending upon the customs laws in your country. Therefore, it is best to allow 4-5 weeks for delivery.
Please note that prices maybe subject to change which might result in orders being canceled.